VoIP Pitfalls and Drawbacks

VoIP, which is short for Voice Over Internet Protocol, has numerous benefits and has seduced millions of businesses and users worldwide.

While the benefits are pretty evident on the outside of the package, let’s take a look at the some of the real reasons NOT to switch to a 100% VoIP phone system.

Mainly, these issues are:

  • Security
  • Power Dependency
  • Bandwidth Dependency
  • Voice Quality
  • Emergency Calls

 

Now this is not a huge list, and may not be enough to affect your decision on whether or not to incorporate VoIP in your business. Actually, some of you may be using VoIP already without knowing it. The point of this article is to exploit some of the areas that could go wrong, and we all know that saying by Murphy. We added a little more to it here in the graphic because of course something will happen to your phone system when you are on that big call you’ve been waiting for.

VoIP Voice Quality
A quick look at Quality of Service (QoS) in VoIP can be enough to make a decision to stick with plain old telephone service alone, but QoS is the level of ‘quality’ offered by the VoIP service and is very dynamic. QoS changes with technology. QoS that we consider good, would be making or receiving a call that is not trashed by echo, latency, or a robot-sounding person on the other end. When determining this ideal sound, our ears use regular telephone service as the baseline. If we want it to sound as good as copper lines, then why are we looking to replace quality for the above mentioned problems? VoIP has a bit to improve on QoS, but not in all cases. VoIP QoS depends on so many factors like your:

  • ISP
  • hardware
  • service provided by your carrier
  • destination of your call

There are more people enjoying good quality VoIP with out a robot sounding person on the other end, but you still can’t beat the regular telephone service just yet.

Good Quality VoIP is Truly Dependent on Bandwidth
Without a good ISP and connection, you’re VoIP quality just isn’t there. Also, if there is a hiccup in your internet connection, you will most likely loose the call. If you run an office where your outgoing and incoming calls are crucial to your business, it may be safer to stick with regular telephone service. One of our recent clients, a nationwide drugstore on every corner, has completely trashed the idea of using VoIP for all of their stores and exclusively use regular telephone service and digital telephone systems in their business. This decision was well thought out and quickly deployed after a company-wide outage. Since VoIP depends on your broadband connection, if the connection goes down, your phone line goes down as well.

The truth is simple: with VoIP, no Internet means no voice calls. This can be catastrophic for a business.

VoIP Needs Power
You need to plug your modem, router, ATA or other VoIP hardware to the electric power supply for it to work – unlike digital telephone systems. If there is a power outage, you will not be able to use your phone… at all!

Emergency Calls
VoIP service providers are not regulated and do not have to offer a solution for 911 calls. There are workarounds for this issue, but most involve adding a regular telephone line to your site.

So there are a few reasons NOT to use VoIP in your business. There are many benefits however including cost savings, easy installations, and phone apps. Ultimately though you should contact us and we can guide you on what would work the best for your business structure. We only have your best interest in mind and will work alongside you to find the best solution for your business.

Questions? Give us a shout here.