We’ve all been there. You or someone on your sales team gets a phone call through to that special someone your company has been prospecting to for some time, and boom – they can’t hear you and tell you “I’m having a hard time hearing you, could you repeat that?” Then, a few moments later, the deal or appointment is getting close to being set, and the conversational energy that was spent
relaying the pitch to your potential customer gets scrambled and robotized. Most people overlook sound quality in a conversation, but it is very distracting, and can be a deal breaker a lot of times. You only have that decision maker’s attention for a short time, and if 80% of that time spent with them on the phone has voice quality issues, what does this say about you, your company, your product, and the future support you want to provide to your new customer? These voice quality issues with VoIP, send a huge message subliminally to your prospect.
At Radkom, we love the cost effectiveness, ROI, and scalability of a VoIP telephone system as much as the next guy, but the feedback we’ve gotten from our customer base says otherwise. We get a lot of service calls for business phone systems in Northwest Indiana, and Chicago from businesses that had an installer install a VoIP phone system in their office, and they hate it. Now they are stuck with the investment, and an answer from the previous installer that says, “There’s nothing more that we can do… it’s a bandwidth problem.” What in the world do you do with that answer as a business owner? Most of them call us and we have the same conversation with that business owner, only we offer a solution that deploys a traditional PBX.
The hype is very real on VoIP phone systems – promising cost savings, ease-of-use, scalability, and features, but nothing can touch
regular phone lines for voice quality and uptime. Anything less that 99.99% uptime is unacceptable for you and for your business. The fact is, you can get nearly (if not MORE) features on a traditional telephone system WITH the reliability (even if the power goes out). We aren’t even scratching the surface here about your company’s voice security. With hackers rising to new levels and motives, your best bet is to keep your conversations completely private. How often do you call vendors and talk numbers, account numbers, verify information that they ask? Imagine if these conversations were leaked and the implications for your business.
This article was not intended to be a rant about VoIP phone systems – only an eye opener to our hands-on experience from customers with business telephone systems. So in a nutshell, our answer to the title of this post is a resounding, “Quality.”
Live in Northern Indiana, Chicago, or South Michigan? We’d love to help on your next telecommunications project.